The market is waiting for you
Your future customer is within reach
More and more companies are looking for a direct route to their audience.
More than half the competition
Nearly 60% of manufacturers already sell their products to individual customers* (2018 Direct-to-Consumer Purchase Intent Index, Diffusion). It’d be a shame to waste such an opportunity.
Customers prefer to buy directly
Over 80% of customers say they want to buy products directly from the manufacturer* (A look ahead: Trends driving brands to prioritize direct to consumer in 2019, DigitalCommerce360).
Why it’s worth it
Why you should look into direct sales
Does D2C mean more work? Possibly. But it also means lower prices for your customers and more profit for your business.
Selling without the middleman’s margin means more profit
By opting for D2C sales, you can increase the price of the products you offer to your customers, and sell them more expensively than in a traditional business model. The products that go to the end customer are free of the middleman’s margin. This ensures that the entire profit from the sale goes to your company.
E-commerce brings D2C within your reach
The time when direct sales meant having to open a physical shop is long gone.
Today, an online shop or marketplace (sales platform) is more than enough for D2C sales. Of course, there are costs involved (e.g. commissions for selling on a marketplace, fees for setting up and maintaining your own e-commerce system, etc.), but they are much lower than in the case of running a physical shop.
D2C brands know their customers better
This is because direct selling allows you to gain information about your end customers – information that is not available to companies that use intermediaries.
By analysing the demographics, interests, opinions and customer acquisition channels, you can find out who is interested in your offers in order to match your product, communication and sales channels to their expectations.
Marketing and customer experience
D2C means having your own marketing strategy and tools
With a traditional sales model, your brand image depends on the advertising strategy that your intermediaries decide to adopt.
D2C selling also gives you full control over the end customer experience. By choosing this option, you can create your own marketing strategy and optimise the customer experience.
The D2C brand is close to the customer
Direct contact makes it easier for you to establish a relationship with your customers – to manage complaints efficiently, to communicate through social media or to react to product reviews on an ongoing basis.
What’s more, the information you learn from having a close relationship with your customers may inspire changes and innovations, such as improving your products or expanding your range.
There are unlimited D2C sales and promotion channels
Eliminating the intermediaries gives you freedom of choice. You can decide for yourself where to conduct marketing activities and where to sell your products. You can use price comparison services (e.g. Google Shopping), marketplace platforms (e.g. Amazon) or auction sites (e.g. eBay). In short, you can be wherever new customers are waiting for you.
We open up your business directly to customers using proven technologies
to manage your website content
Data is the foundation
Product information at your fingertips
We combine production, warehouse, procurement and sales management software in one place, creating ideal conditions for the flow of data in your company and allowing you to scale the business to meet your current needs.
Both ‘before’ and ‘after’ are important
Full after-sales service
Don’t leave your customers or partners without support.
Handle complaints, returns, service and user instructions efficiently and conveniently.
to manage content on your website.
software for handling complaints and returns.
Increase your revenue
It doesn’t matter how you reach your customers – only that you do…
Direct sales are important, but they are not your only option.
Based on the B2C sales software you currently use, we can create a B2B sales dashboard for your distributors and wholesalers around the world.
Manage your entire business from one place.
Let’s get you started
Before you embark on your journey, gather a trusted team like ours
We have the know-how you need. For over 17 years, we’ve been pioneering business and e-commerce solutions based on simple principles:
we work with total transparency.
our design and implementation process is comprehensively planned and clearly described.
we constantly review the progress and are results-driven.
Three options for collaboration
How do we work
We help companies grow and drive multi-channel sales.
We create the foundations on which your business can grow and match the changing expectations of your customers.
From start to finish, from A to Z, we take care of the entire project and its implementation. You set the goal, and we work to achieve it.
Do you need to fill a skill gap in your team? Our specialists are at your disposal.
You’ve built a team, but you’re short on manpower? We’re happy to help.
Shared success stories
Explore case studies of the companies who we’ve helped reach their goals
We streamlined the process of reporting damage in the application, which significantly increased the percentage of cases reported online and relieved the hotline employees.
For 7R we created an advanced, fresh and well-performing sales website after their complete rebranding.
We have created an easily scalable DXP service that fully meets the company's goals. We used Pimcore, showing that it is a great solution for the B2B sector.
Partner to over X companies
What is it like to work with us?
Enough about us – let those who matter most share their experiences. Our customers.
Tandemite successfully built out the platform. They transferred processes online in good order. Project management was agile and subdivided efficiently.
Tandemite has executed work that's become the cornerstone of the client's business. While the scope of the project has been expansive, they've done a great job staying on top of things. The team has demonstrated great knowledge and are experts in Magento configuration. They're very experienced.
Tandemite understood the need for simple yet effective solutions, which translated into a strong website. So far, the site has had a positive impact on sales and boosted the brand's reputation.
The project was completed on-time, and it aligned perfectly with the requirements. It was a close collaboration, with Tandemite working closely with the development team. The specialists' work didn't require any corrections.