Dexis Belgium x Tandemite

STAGE 2: WHERE TO?

Challenge

Stable maintenance of the store, followed by its development
 

Dexis Belgium harbored ambitious plans for their website, including the introduction of a new search engine and an array of functionalities tailored for their B2B clients. Disappointed by earlier attempts, they were on the hunt for a reliable team to carry forward their vision.

We took on the project, lacking full documentation, and we were faced with a complicated deployment process. Our team had to adapt to processes, stabilize instances, focus on enhancing the quality of the code, among other technical aspects.

STAGE 3: MOVING FORWARD

Solution

The heart of our engagement centered on addressing the shortcomings of a migration process from the Magento platform to Shopware executed by the former agency. During the early stages of our collaboration, we prioritized collecting and interpreting the available documentation. Our aim was to establish a clear understanding of the project, which would in turn help us guarantee stable maintenance and prevent potential issues down the line. In essence, this proactive approach was all about ensuring the foundation of the project was solid before building upon it.

Following this, we could move on to refining and enhancing functionalities, making sure that Dexis Belgium not only received a fully-functional store but one that was optimized for their specific needs and meets high standards of the B2B clients.

We kicked off our partnership with Dexis Belgium in June 2023. The initial discovery phase, analysis and project takeover took close to 2.5 months.

Stage 4: The finish line

Results

Enhanced B2B functionality & superior control: We incorporated user management tools within the admin panel, allowing Dexis Belgium to monitor user activity, such as their last login and purchase details, and edit cart. Adjustments were also made to order validation, necessitating certain information from clients during the order process. Additionally, we integrated a chat feature to enhance customer support.

Improved user experience: The revamp brought improvement in usability for business clients. Navigating the online store is now faster, optimizing the shopping experience.

Continuous improvement: This is an ongoing maintenance project, and our collaboration with Dexis Belgium is still active. The branch has shown interest in advancing store by establishing new search functionality and upgrading ERP integration process for smoother synchronization & data flow.

Budget watch, responsiveness, timely releases: Our triple promise

The client appreciated our responsiveness, communication through various channels and our monthly demo sessions. With access to a development tracker (Jira), the client can observe the real-time progress of the project and swiftly provide feedback on any solution. The Belgian branch of Dexis emphasized the importance of release planning. Earlier, updates were sporadic and vague. Now, they receive clear insights from us about what will be launched and when, coupled with the opportunity to test it beforehand. We also kept a vigilant eye on the budget, an aspect that the client holds as most crucial.